FAST Forward Care Coordinator

Position based out of Claremont, NH.

Support families and children facing mental health challenges by becoming a Connected Families FAST Forward Care Coordinator.

Job Summary

The FAST Forward Care Coordinator facilitates a family-centered planning practice for youth and their families who are managing significant mental health challenges. This family-centered approach is based on the System of Care values of being family-driven and youth-guided, communitybased, culturally and linguistically competent, and trauma-informed. 

Job Responsibilities

  • Assists youth (ages 6 and up) and family in identifying natural supports and community-based opportunities and activities (e.g. sports, arts, clubs, and volunteerism) that nurture strengths, skills, and resilience, and provide support for youth and family to be fully engaged in their community.
  • Establishes a working relationship with the youth and family.
  • Maintains a caseload of 8-10 families and coordinates and facilitates weekly wraparound planning and monthly team meetings.
  • Engages family in New Hampshire Wraparound process to identify their unmet needs, functional strengths and individual supports that are vital to improving the daily functioning.
  • Develops and supports a family-based Plan of Care in accordance with New Hampshire Wraparound.
  • Coordinates and monitors service between agencies to meet the identified individual needs.
  • Adheres to the New Hampshire Wraparound Model to maintain the highest fidelity in service to those values and principles. Obtains NH Wraparound certification within 18 months.
  • Ongoing coaching, video recording, and evaluation feedback.
  • Enters all appropriate case specific information into the data system.
  • Must be independent, organized, flexible, reliable, creative, and work collaboratively as part of a team.
  • Adheres to ethical, Medicaid required reporting, and confidentiality standards as required by state laws and New Hampshire Wraparound standards.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving.
  • Must be able to lift up to 15 pounds at times.
  • The ability to complete assignments in different environments including client homes and public environments.
  • Must be able to get in and out of vehicle multiple times per day, as well as in and out of client homes and/or community meeting spaces.


  • A minimum of a Bachelor’s degree from a recognized college or university in related field.
  • A minimum of two years’ experience, in health care, social services, behavioral health care, social work, human services, or education, and preferably with care coordination experience.
  • A high school diploma or equivalency; and a) was a participant in, or is a direct caregiver, or was a direct caregiver of an individual who received services from the public child and family-serving system; and b) meets the training and certification requirements for the care coordinator.

Other Duties and Responsibilities

  • Adheres to County and program policies and procedures.
  • Extensive regional travel.
  • Occasional long-distance travel both in state and across New England.
  • Occasional attendance at out-of-state conferences may be required.
  • Flexibility to work occasional nights.

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Connected Families NH is dedicated to coordinating care for your children and
youth with your family’s unique needs in mind.

Reach out to us if you have any questions about what we do and how we can help.